Following the deployment of a new PX software release, we started experiencing slowness on PingPost. This was related to changes in our caps management — the calculations introduced in the release caused unexpected behaviour in performance that led to delays in internal traffic processing leading to leads not being delivered.
Our team started to work immediately to locate and fix the bottlenecks. While some of these efforts led to improvements, they were not enough to restore full system performance. Eventually, we made the decision to roll back to the previous version of our software. This resolved the issue and restored performance to normal.
We apologize for the disruption today and for not meeting our own standards — or yours. Thank you for your patience and your trust.